Customer Service Desk Agent (Mandarin Speaker) | Bangsar 1118 views

Salary

RM3800 to RM4500

Job Description

  • Resolve product or service problems for China customer by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Providing effective queue management including the prioritisation, updating, escalation and resolution of incident within ITIL aligned procedures to ensure customer satisfaction and Service Level Agreements are met at all times.
  • Progression of calls to 2nd line resolver groups where 1st line resolution is not possible and appropriate escalation according to their impact and urgency.
  • Documenting fixes and processes with colleagues, 2nd line resolver groups.
  • Keep records of customer interactions, process customer accounts and file documents

Job Requirement

  • Candidate must be posses at least SPM, Diploma or Degree in any field
  • Service-focused, with a good deal of patience and empathy
  • Fluent both verbal and writing in Mandarin and English
  • Able to speak and read Mandarin ( Handle China Market)
  • Have an experience at least 1 or 2 years in Call Centre / service desk
  • Fresh grad are welcome.
  • Have basic IT Knowledge, if they have advance in IT knowledge that’s a bonus
  • Must be Malaysian citizen
  • Willing to work on rotational 24/7 (12 hours shift)

Benefits

  • Attractive salary package.
  • Miscellaneous allowances (Language & Shift & Transportation)
  • Training is provided.
  • Medical insurance coverage.
  • Friendly working environment.

Company Background

  • IT Industry
  • Working hours : 4 working days and 3 days rest (rotational 24/7 , 12 hours shift )

How To Apply

  • Register an account to start
  • Update profile and upload latest resume
  • Click “Apply”
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