IT Analyst | Shah Alam 343 views



Job Description

  • Provide timely management and resolution of all End User’s service request and incident/problem in country
  • Support End Users and manage operations according to given KPI metrics
  • Identify recurring incidents, perform Root Cause Analysis (RCA) and develop resolution procedure to improve L1 target resolution time
  • Liaise with IT teams to support End Users from all business entities and remote location
  • Manage L2/L3 escalations across IT teams diligently, provide status to End User and track L2/L3 resolution status till ticket closure
  • Engage with low-complexity IT vendors, negotiate pricing, request for quotation, manage and monitor IT vendor performance and delivery schedule
  • Account for the IT assets inventory such as Laptops, Desktop, Devices and IP phones
  • Required Service Desk support after office hours via mobile.

Job Requirement

  • Diploma certification in IT/Computer Science or a related discipline. Professional certificates will be an advantage.
  • At least 3-4 years working experience in IT Service Desk experience in MNC or large organisation
  • Progressive experience in Service Desk, Desktop Computing and Desk-side/Field support
  • Experience in IT vendor management, procurement and IT asset management
  • Experience with Logistics operations is a plus


  • Contractual and Performance bonus
  • Quarterly team lunch
  • Annual team building outing
  • Monthly medical cash allowance (including spouse and dependents)
  • Insurance & medical coverage
  • Education support
  • Best performer award & Perfect attendance award
  • Career growth opportunities

Company Background

  • Multinational Company | Finance Shared Service Centre
  • Logistics Industry
  • Company size about 100 staffs
  • 5 days working
  • Accessible by public transport (LRT & KTM Subang Jaya)

How To Apply

  • Register an account to start
  • Update profile and upload latest resume
  • Click “Apply”
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Agensi Pekerjaan The Recruiter Sdn Bhd
11-2, Plaza Danau 2, Jalan 4/109F,
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Tel: 03-2858 6017 (general line)
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