Customer Support Executive | Puchong 1432 views

RM3000-4000

Customer Enquiry Handling: Managing leads and coordinating with the Sales team for quotes and opportunity conversion.
Order Processing: Handling customer orders from receipt to invoicing, ensuring timely deliveries and managing accounts receivable.
Cross-Functional Coordination: Collaborating with Supply Chain, Fabrication, Production, and Warehousing teams for material availability, pick & pack, despatches, and more.
CRM & ERP Management: Utilizing CRM Sales Force and ERP systems for leads, quotes, order processing, invoicing, and case management.
SOP Adherence: Ensuring compliance with standard operating procedures for customer data management, pricing updates, credit deviations, and complaint resolution.
Inside Sales Coordination: Achieving sales targets, on-time deliveries, and efficient accounts receivable.
Effective Communication: Corresponding with customers and internal teams in a timely and efficient manner.
Data Maintenance: Maintaining customer and material data.
Continuous Improvement: Contributing to customer service improvement projects.

3+ years of global company experience in Customer Service and Sales Coordination.
Bachelor’s Degree or Diploma in Business Administration or related field preferred.
Proficiency in MS Office and ERP systems for Customer Order Management.
Effective communication and interpersonal skills to handle customer and sales team correspondence.
Customer-centric approach to meet service levels and achieve business goals.
Adaptability, multitasking, and self-driven work ethic in a fast-paced environment.
Language proficiency in English and local language is preferable.
Quick learner and collaborative team player.
Willing to work in Bandar Bukit Puchong

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