Salary
RM2800-5000
Job Summary :
Customer Support plays a vital role in ensuring customer satisfaction and retention. It involves addressing customer inquiries, resolving issues, providing assistance, and offering guidance throughout the customer journey.
Job Description
- Managing inbound/outbound call and non-voicing support such as Email and Whatsapp.
- Managing feedback, complaints, and liaise with backend support to resolve merchants’ issues.
- Monitor and follow up with customers to ensure issues are resolved.
- Troubleshoot and creating a report for volume of customer queries.
Job Requirement
- Prior working experience in Fintech, Payments, or Bank industry.
- At least 1-2 years of experience as a Customer Support or Customer Service.
- Open to fresh graduates (training provided).
- Proficient in speaking and writing in English, Malay, and/or Mandarin.
- Basic excel skills management for reporting purposes.
- Five (5) days working in a week (including Saturday or Sunday) on rotational.
- Able to work on working hour 10am – 7pm
Company Background
- E-Commerce /Payment Gateway Industry
- 5 days working
How To Apply
- Register an account to start
- Update profile and upload latest resume
- Click “Apply”
