Head of Operations | KL – The Recruiter | Jobs and Recruitment Agency In Malaysia

RM8,000-10,000

Instill a strong company culture from the ground up
Formulate business strategy with department heads
Design policies that align with company overall goals and strategy
Implement efficient processes and standards
Coordinate customer service operations and find ways to ensure customer retention
Ensure compliance with local and international laws (e.g. data protection)
Oversee the implementation of technology solutions throughout the organization
Manage or oversee contracts and relations with customers, vendors, partners and other stakeholders
Evaluate risk and lead quality assurance efforts
Oversee expenses and budgeting to help the organization optimise costs and benefits
Mentor and motivate teams to achieve productivity and engagement
Report on operational performance and suggest improvements

A magnetic personality with great interpersonal and communication skills
Good time-management skills
A driver and a team player
3 years of experience as Head of Operations or similar position at a technology based startup company
Knowledge of industry’s legal rules and guidelines
Knowledge of industry latest trends and best practices
In-depth knowledge of diverse business functions and principles such as supply chain, finance, customer service, human resources etc.)
Working knowledge of data analysis and performance/operation metrics
Familiarity with Google Docs and various business software (e.g. ERP, CRM)
Critical thinker and problem-solving skills