Indoor Sales cum Customer Service Executive | Port Klang 467 views

RM3000-4000

Manage customer accounts
Aim to achieve monthly or annual sales targets
Deal directly with customers either through telephone, e-mail or face to face
Respond promptly to customer queries
Handle and resolve customer complaints
Obtain and evaluate all relevant information to handle product and service inquiries
Provide quotation and delivery information
Organize workflow to meet customer deadlines
Communicate and coordinate with internal departments
Obtain feedback from customers on the efficiency of the customer service process
Render administrative support to other customer support team members when the need arises, or as instructed

Degree in Business Administration, Management Studies, Marketing or any other related discipline; or High school diploma with vast experience in customer support role
Knowledge of relevant computer applications – Microsoft Excel, Power Point, etc
Effective communication skills with the ability to communicate in English and Chinese.
Ability to effectively work with a team
Problem solving skills: need to be able to quickly resolve customer complaints and other issues that may arise from time to time
Possession of interpersonal skills to be able to relate cordially with different classes of people
He/she should be open minded and enthusiastic towards excellence
Possess flexibility and ability to effectively perform multiple functions at a time

Sales Manager (HVAC) | Petaling Jaya