Salary
RM6500
Job Description
- Ideate, plan, develop and manage the Company’s customer service process, mechanism, policies and experience
- Track, oversee and optimize all customer interactions
- Plan the training and standardization of service delivery
- Manage customer ‘life cycle’, which includes all the steps customers go through when interacting with the Company to foster customer loyalty and increase customer satisfaction
- Build a strong customer relationship management (CRM) strategy to ensure customer satisfaction
- Manage and monitor daily orders and assignments while leading the customer experience team (i.e. customer enquiries, disputes, etc.)
- Coordinate activities with all other functions of the department
- Establish and monitor service KPIs
- Develop analysis tools (i.e. best practice and quality assurance surveys and customer feedback), monitor and analyse results
- Design and implement changes and new practices accordingly
- Work with internal departments to identify opportunities for case studies
Job Requirement
- Bachelor’s degree or equivalent work experience.
- 5+ years of experience in marketing, customer service and analysis of customer data.
- Experience in recommending and using Customer Support tools, procedures, processes, and metrics
- Excellent customer relationship and written and oral communication skills
- Ability to professionally manage and resolve customer enquiries and grievances
- Good time-management skills
- Ability to multitask
- Critical-thinker and problem-solver
- Team player
Benefit
- Own a laptop after completing 2 years service
- Travelling allowance
- Medical, optical & dental coverage
- Office perks
Company Background
- E-commerce
- 5 days working
- Accessible by public transport (LRT)
How To Apply
- Register an account to start
- Update profile and upload latest resume
- Click “Apply”